Mystery Shopper Services GESFUTUR
About GESFUTUR
Leaders in Research
Specialists in the evaluation of communication channels and customer relationship areas, with the aim of improving customer service and increasing sales, whatever the means of communication, face-to-face at the point of sale, telephone, social networks , e-commerce, sales networks…
More than 18 years of experience.
Central in Spain and Portugal.
International coverage.
Belonging to the Spanish Association for Quality.
Field network: More than 6,000 collaborators with profiles according to each type of business.
Methodological Partner of the Contest Chosen Customer Service of the Year.
What do GESFUTUR do?
Why Mystery Shopper?
It is the most effective method to know the treatment your client receives regardless of the communication channel, the point of sale, the call center, your website, commercial network...
Essential tool for controlling own points of sale and those of the competition.
Applicable to any type of business, whatever its activity.
It allows to reduce complaints and claims.
Identify marketing opportunities.
Measure staff training plans.
Control the internal regulations of the company.
Monitoring of campaigns and promotions.
Verification of the evolution in compliance with the quality criteria over time.
What is the value proposition of GESFUTUR?
Madrid
Services
When did you start in the market?
01/01/1970
Madrid
Services
About GESFUTUR
Leaders in Research
Specialists in the evaluation of communication channels and customer relationship areas, with the aim of improving customer service and increasing sales, whatever the means of communication, face-to-face at the point of sale, telephone, social networks , e-commerce, sales networks…
More than 18 years of experience.
Central in Spain and Portugal.
International coverage.
Belonging to the Spanish Association for Quality.
Field network: More than 6,000 collaborators with profiles according to each type of business.
Methodological Partner of the Contest Chosen Customer Service of the Year.
What do GESFUTUR do?
Why Mystery Shopper?
It is the most effective method to know the treatment your client receives regardless of the communication channel, the point of sale, the call center, your website, commercial network...
Essential tool for controlling own points of sale and those of the competition.
Applicable to any type of business, whatever its activity.
It allows to reduce complaints and claims.
Identify marketing opportunities.
Measure staff training plans.
Control the internal regulations of the company.
Monitoring of campaigns and promotions.
Verification of the evolution in compliance with the quality criteria over time.
What is the value proposition of GESFUTUR?
When did you start in the market?
01/01/1970
My Notes
You have no notes on this supplier.
0 Opinion de GESFUTUR
- Quality of service
- Quality/Price Ratio
- Punctuality
- Response time
- After-sales attention
Map
Madrid
